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We, my wife and I, have become fans of shopping at Rivers. The clothes and footwear are practical, attractive and comfortable. And we can always be assured that we will find what we are looking for at a reasonable price (especially at the Super Stores). We are enjoying touring with our caravan and always visit the Rivers store. You will appreciate then that we are disappointed that |
| Ted Middleton |
| Thursday, 19 June 2008 |
| Rivers Response: |
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Hi Ted, Thank you for your email. We are opening a Clearance Store at the Canberra DFO around the end of September this year. The store will be located at Tenancy T114, 337 Canberra Avenue, Fyshwick, ACT. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Thursday, 19 June 2008 |
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Hi Gang Great site. As a regular River's customer, my wife always gets when I get close to Rivers. Question: I work for Sunraysia Bus Lines and we wear a maroon or burgundy pullover etc. Many of us guys, however, would like to get short sleeve ( and possibly long sleeve) polar fleece vests. Any hope of you incorporating this colour into your range |
| Terry Lee |
| Wednesday, 18 June 2008 |
| Rivers Response: |
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Hi Terry, Thanks for your email. Your comments will be forwarded to Senior Management and our Product Development Teams for their information. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Thursday, 19 June 2008 |
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| I want to say the Pakenham store is a fantastic place to shop. The Manager there is wonderful. The store is always clean and has plenty of variety. The staff are always pleasant and make an effort to help out. The store Manager should be highly commended for creating such a great environment for the staff and the customers. I will continue to shop at the Pakenham store for a long time. A big well done to Manager and staff. |
| Maree |
| Monday, 16 June 2008 |
| Rivers Response: |
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Hi Maree, Thank you for your email and for your positive comments which I have forwarded to the Pakenham store staff and the stores Area Manager for their information. Your comments are important to us and have been forwarded on to Senior Management for their information. I hope you will continue to enjoy shopping with Rivers. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Tuesday, 17 June 2008 |
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| Due to your annoying ads on TV I will not shop at your stores. Thankyou. |
| Jeff Darcy |
| Friday, 30 May 2008 |
| Rivers Response: |
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Hi Jeff, Thank you for your feedback. Your comments have been forwarded to Senior Management and our Marketing Team for their information. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Tuesday, 3 June 2008 |
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Guys, your newest TV commercial featuring a screaming girl is extremely obnoxious. Yes, it got my attention. It also has got a vow never to set foot in your stores again. Use your brains and try to recognise the difference between positive attention and negative. |
| Paul |
| Wednesday, 28 May 2008 |
| Rivers Response: |
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Hi Paul, Thank you for your feedback. Your comments have been forwarded to Senior Management and our Marketing Team for their information. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Tuesday, 3 June 2008 |
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I purchased a pair of you’re advertised under $39.96 ladies shoes from your Shepparton store last week. Unfortunately I do not have the product tag to give you the "style" number etc. but they are red flats and I think are Rivers "soft ?? " range...... (0946WCAS) Regardless of not knowing what style etc, I write to tell you that they are the most comfortable pair of shoes I have ever purchased. I was able to wear them immediately and, having worn them all day at work, agree with the advertisement that they can be worn all day without discomfort. I have since bought another pair in navy blue in the same style and they are just as comfortable. Many thanks for such a great product at a bargain price. |
| Margo Koskelainen |
| Tuesday, 13 May 2008 |
| Rivers Response: |
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Hi Margo, Thank you for your email and for your positive comments which I have forwarded to our Women’s Footwear Development Team for their information. Your comments are important to us and have been forwarded on to Senior Management for their information. I hope you will continue to enjoy shopping with Rivers in the future. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Thursday, 22 May 2008 |
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| Hi, I just want to say how great the customer service is at the highpoint store...I have been into the store twice in the past week and on both occasions the service was fantastic - the staff were very happy and friendly. |
| Tracey Edwards |
| Monday, 5 May 2008 |
| Rivers Response: |
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Hi Tracey, Thank you for your email and for your positive comments which I have forwarded to the staff at Highpoint for their information. Your comments are important to us and have been forwarded on to the stores Area Manager and Senior Management for their information. I hope you will continue to enjoy shopping with Rivers in the future. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Thursday, 15 May 2008 |
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Recently received your catalogue in the local rag & once again enjoyed reading the update on the Rivers staff. Obviously the editor must be a female as she appears to have a distorted view on 'wildest fantasies'. The pictures appear the norm for the average male these days, tea towel & iron in hand? I look forward to the catalogues & have brought to the attention of my friends / colleagues the cleverness of the production. Not only a product promotion but a staff magazine. Must save costs on producing a separate staff bulletin. I have no doubt the staff morale in Rivers must be extremely high as the attention you give them is a credit. Well done on making something so plain as an advertising catalogue worth actually reading. |
| Trevor Mahney |
| Wednesday, 23 April 2008 |
| Rivers Response: |
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Hi Trevor, Thank you for your email and for your positive comments which I have forwarded our Marketing Team for their information. Your comments are important to us and have been forwarded on to Senior Management for their information. I hope you will continue to enjoy shopping with Rivers in the future. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Wednesday, 23 April 2008 |
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I just wanted to tell you that I LOVE your ads !! Special mention for the ones that have NO voice-over at all, and also for the "quickie insert" in the ones that show the enormous range of goods you are advertising (e.g. The monkey in the chair in the current "35,000 pairs of shoes under $39.96"). Your ads are not the only reason, but I wanted to tell you that a large part of my wardrobe has come from your store in Bundaberg. Love it !! |
| Andrew Charles Ogilvie |
| Monday, 14 April 2008 |
| Rivers Response: |
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Hi Andrew, Hi, Thank you for your email and for your positive comments which I have forwarded to the Marketing TEam for their information. We like featuring feedback from our customers in our catalogues and we'd love it if you would also like to send a photo of yourself that we can include along with your comments. Your comments are important to us and have been forwarded on to Senior Management for their information. I hope you will continue to enjoy shopping with Rivers. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Tuesday, 15 April 2008 |
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Hi, I just wanted to let you know how happy I am with your shoes. I have bought River shoes for a few years and now they are all I wear. I had a black pair of slides and wore them everywhere on my trip around Regards Karen |
| Karen Judge |
| Sunday, 13 April 2008 |
| Rivers Response: |
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Hi Karen, Thank you for your email and for your positive comments which I have forwarded to the Product Development Teams for their information. We like featuring feedback from our customers in our catalogues and we'd love it if you would also like to send a photo of yourself that we can include along with your comments. Your comments are important to us and have been forwarded on to Senior Management for their information. I hope you will continue to enjoy shopping with Rivers. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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Recently purchased a plain white T shirt from your Ballina discount store [never seen a concept store or is it as I suspect just a marketing ploy ?] thought their stuff is pretty daggy but how can they mess up a plain T shirt. I was to find out when I got home and tried it on. Quality as with most Rivers stuff was fine. Cut as with most Rivers stuff was pathetic. Is this a T shirt or a corn sack I asked myself. Style, with the 70's dog collar and the aforementioned cut or lack of it you could say it had none. Get it together guys you have been in the game long enough to put out a product that is not only a fair quality but reasonably up to date rather than this outmoded stuff you foist on the Australian public. This is not coming from a young whipper snapper as you would expect but a 61 year old man. Probably the demographic you would most appeal to. Again lift your game folks. David Hudson |
| David Hudson |
| Saturday, 12 April 2008 |
| Rivers Response: |
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Hi David, Thanks for your email. Your comments will be forwarded to Senior Management and our Product Development Teams for their information.. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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Hi I'm a Frequent Shopper member and have received my membership card and number. I have just put in another order on line and could not find anywhere to enter my Frequent shopper number. What use is my card if I can't use it? Regards Paulette |
| Paulette Carroll |
| Friday, 11 April 2008 |
| Rivers Response: |
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Hi Paulette, Thanks for your email. If you would like to advise the details of the purchase (docket number and date) as well as your Frequent Shopper Membership number, we will happily add the points to your account. We apologise for any inconvenience. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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On a 10day I am from Regards Dianne Colley |
| Mrs Dianne Colley |
| Friday, 11 April 2008 |
| Rivers Response: |
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Hi Dianne, Thank you for your email and for your positive comments which I have forwarded to Luke and the stores Area Manager for their information. We like featuring feedback from our customers in our catalogues and we'd love it if you would also like to send a photo of yourself that we can include along with your comments. Your comments are important to us and have been forwarded on to Senior Management for their information. I hope you will continue to enjoy shopping with Rivers. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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I just wanted to say what a great service I received from Singleton Rivers on the 5th of April (yesterday). The young lady who served me had an obvious injury (her hand was strapped) but she still served me with a smile on her face and spoke quite cheerily to everyone who walked both in and out while I was in store. The young man who was working with her was helping her with the shoes whenever she needed to 'un-tag' them. He did so without a fuss which is quite uncommon in younger people these days. The young lady helped me find the coat I was looking for and even thought Rivers is self service, she didn't seem to mind. I just wanted everyone to know what a great service I recieved and to congratulate the Manager of Rivers Singleton on a job well done with these two young people. |
| Sally Rodgers |
| Sunday, 6 April 2008 |
| Rivers Response: |
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Hi Sally, Thank you for your email and for your positive comments which I have forwarded to the team at Singleton for their information. We like featuring feedback from our customers in our catalogues and we'd love it if you would also like to send a photo of yourself that we can include along with your comments. Your comments are important to us and have been forwarded on to Senior Management for their information. I hope you will continue to enjoy shopping with Rivers Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Tuesday, 8 April 2008 |
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I have made a purchase of two pairs of shoes via the website but could find no information pertaining to delivery times. How long will it take for the order to be delivered. Looking forward to your quick response. Harold Wise |
| Harold Wise |
| Wednesday, 2 April 2008 |
| Rivers Response: |
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Hi Harold, Thank you for your enquiry. If you had received a confirmation receipt/s of this order than please be assured our Online Stores staff are working around the clock to get your order out to you as soon as possible. Also, when your order is placed, your card is not debited until the Online Store Team actually processes your order; therefore if this has not occurred then the order had not as yet been processed. I have passed your feedback onto our Online Shop Team for their information as I am unable to confirm with you receipt of your order or expected delivery of the order. Any enquiries you may have for our Online Shop Team in the future can be sent to OnlineShop@rivers.com.au. We apologise for any inconvenience and we thank you for your patience regarding this matter. I apologise I could not be of anymore assistance to you. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Thursday, 3 April 2008 |
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Hi My Mum's cousin is currently on vacation from My Mum is very taken with a pair of shoes her cousin purchased at one of your stores. Please can you confirm if River Shoes are stocked & sold anywhere in the |
| Lisa Heeps |
| Wednesday, 2 April 2008 |
| Rivers Response: |
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Hi Lisa, Thanks for your email. Unfortunately, we do not currently have any stores in the UK. We do however offer International Shipping via our online shop at www.rivers.com.au Details for products available and shipping costs can be found there. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Tuesday, 8 April 2008 |
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I recently had to exchange a tee shirt that was the wrong size. I was extremely pleased at the way the girl at the front counter help me with the transaction. It was indeed a pleasure to shop at the |
| Barry Ellis |
| Wednesday, 2 April 2008 |
| Rivers Response: |
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Hi, Thank you for your email and for your positive comments which I have forwarded to the Chirnside Team for their information. We like featuring feedback from our customers in our catalogues and we'd love it if you would also like to send a photo of yourself that we can include along with your comments. Your comments are important to us and have been forwarded on to Senior Management for their information. I hope you will continue to enjoy shopping with Rivers. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Tuesday, 8 April 2008 |
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| What is the difference between the Jeans designated 106MJEAN and 106MJENL |
| Richard Croft |
| Sunday, 30 March 2008 |
| Rivers Response: |
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Hi Richard, Thanks for your email. 106MJENL is a long leg version of 106MJEN. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Friday, 4 April 2008 |
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Hi, We were walking past the Rivers store in |
| Kalinda Furlanetto |
| Tuesday, 18 March 2008 |
| Rivers Response: |
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Hi Kalinda, Thanks for your email, please accept our apologies for the delayed response. Without a style code, it is a bit difficult for us to investigate this for you. I can assure you that all men’s “casual” shoes were in fact reduced so perhaps the pair you selected were not casuals, but rather joggers or dress shoes. If you would like to provide more information, we would be happy to look into this further for you. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Tuesday, 8 April 2008 |
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I have purchased many pairs of your mens 100% cotton briefs over the last couple of years and find that the elastic in the legs loses its elasticity after a very short time. The waist band retains it strength as does the cotton. I like the product very much but am getting a bit reluctant to continue buying them when i have to replace them so frequently. Could you please investigate this problem with a view to strengthening the elastic on the leg. Thank you |
| Michael Fitzgerald |
| Saturday, 15 March 2008 |
| Rivers Response: |
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Hi Michael, Thanks for your email. Your comments will be forwarded to Senior Management and our Product Development Teams for their information.. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Friday, 4 April 2008 |
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I was shopping in Stockland Shellharbour today 6 March 2008 and noticed that the Rivers store had closed. On enquiring at the customer information centre, I was informed that it had in fact closed one month ago because its lease had expired and that Rivers had no intention of opening up another store in the centre at this time. I want to record my profound disappointment at the closure of this location, as , though it was a small shop, I still was a loyal customer over the last 5 years. I do not shop in What this means is that you have now probably lost a customer because I will shop elsewhere in Stockland Shellharbour for my clothes, for example Harris Scarfe, as I don't intend to go to either I also noticed in an ad for Rivers on TV tonight that Stockland Shellharbour was still being shown as one of the stores in existence even though it closed one month ago. It's poor and misleading that this ad has not been updated.. Don Wilson |
| Rev Donald Keith Wilson |
| Thursday, 6 March 2008 |
| Rivers Response: |
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Hi Don, Thanks for your email. We apologise for any inconvenience caused by the closure of the Shellharbour Store. Your comments will be forwarded to Senior Management and our Leasing Team for their investigation. With regards the TV advertising, this issue has since been rectified and you will notice the store no longer appears on the endplate.. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Friday, 4 April 2008 |
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I would just like to feedback about one of your staff in your Highpoint store. His name is |
| Lianne Mcewen |
| Tuesday, 4 March 2008 |
| Rivers Response: |
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Hi Lianne, Thank you for your email and for your positive comments which I have forwarded to Dee and his Area Manager for their information. We like featuring feedback from our customers in our catalogues and we'd love it if you would also like to send a photo of yourself that we can include along with your comments. Your comments are important to us and have been forwarded on to Senior Management for their information. I hope you will continue to enjoy shopping with Rivers Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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I purchased a pair of dress/cas shoes from a Mudgee (NSW) store almost a year ago now, and have been wearing them day in and out since. Must say, they are still in top-nick and still super comfy, excellent job guys. Jonathan Kickmaier |
| Jonathan Kickmaier |
| Monday, 3 March 2008 |
| Rivers Response: |
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Hi Jonathan, Thank you for your email and for your positive comments which I have forwarded to our Footwear Team for their information. We like featuring feedback from our customers in our catalogues and we'd love it if you would also like to send a photo of yourself that we can include along with your comments. Your comments are important to us and have been forwarded on to Senior Management for their information. I hope you will continue to enjoy shopping with Rivers. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Tuesday, 8 April 2008 |
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Hi - I am a frequent shopper, with a customer number, but no passcode. How do I find this number? |
| David Tynan |
| Friday, 29 February 2008 |
| Rivers Response: |
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Hi David, Thank you for your email. You should have received an invitation to your email address, as a separate email to the welcoming email you received after you signed up for the Frequent Shopper Program. In saying that; Please click on the “click here to shop” link below this invitation and this should take you straight to were the passcode needs to be entered. Alternatively on our website please click on the middle advertisement on our home page, were it says “All Men’s shirts $9.95-March offer only”. Please keep in mind that these shirts are such a great price that we have had to limit this to two shirts per customer. Please note that when you enter the passcode to access the promotional site, that you do not put a space between this. As a Rivers Frequent Shopper any inquires in the future regarding this program can be sent directly to ceo@rivaus.com.au please make sure that you have your Customer Number (located on your Frequent Shopper card) in the ‘subject’ line of your email and we shall assist you as soon as possible. I hope this may be of some assistance to you and happy shopping! Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Friday, 7 March 2008 |
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Many thanks for the easy ordering, great prices and speedy delivery. Excellent service. Simon |
| Simon Hollingshead |
| Friday, 29 February 2008 |
| Rivers Response: |
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Hi Simon, Thank you for your email and for your positive comments which I have forwarded to our Online Store Team for their information. We like featuring feedback from our customers in our catalogues and we'd love it if you would also like to send a photo of yourself that we can include along with your comments. Your comments are important to us and have been forwarded on to Senior Management for their information. I hope you will continue to enjoy shopping with Rivers. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Friday, 29 February 2008 |
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| Please explain the distinction between a 1055MCAS shoe and a 1055MCASX. What does the X signify? |
| Neil Ritchie |
| Thursday, 28 February 2008 |
| Rivers Response: |
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Hi Neil, Thank you for your enquiry. The ‘X’ at the end of the style code of these men’s shoes is just a new way we are coding our shoes, this does not effect the sizing of these shoes at all. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Friday, 29 February 2008 |
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Error retrieving feedback message. |
| Max |
| Monday, 25 February 2008 |
| Rivers Response: |
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Hi Max, Thank you for your email. Our Online Store and our Clearance and Retail stores operate independently to each other; this includes when there is a specific promotion for each. For example currently online we have a March Only Promotion online for Frequent Shoppers and online subscribers and this is only available for our Online Shop purchases only. You may like to sign up to receive the Online Newsletters to receive notification of special offers and promotions. We do offer a “Direct Telephone Order” if you would like to order your product/s via telephone, you can contact the Online Shop Direct (again the promotions will only relate to online items). In Australia, dial (03) 5335 1234. Outside Australia dial 61 3 5335 1234, adding the international access prefix for your particular country. The Opening Hours are Monday - Friday 9am - 4pm (EST). I apologise for the inconvenience and I hope this can be of some assistance to you. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Friday, 7 March 2008 |
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Hi, Purchased a t-shirt awhile ago and have worn it less than a dozen times. On the weekend a had to give the t-shirt a tug at the front, as it had ridden up a bit, and ripped a small hole in the shirt. When I went to remove the shirt a grab it on the back to pull over my head and ripped another hole in it! Now I know I am not that strong so grabbed an area of the shirt with my thumb and finger and was able to rip a patch of material straight out of the shirt with little effort! Now for a bit of fun I put the shirt back on and went into the lounge room where my daughter and boy friend were and did the old "manpower" routine of ripping the shirt off my body with just 1 tug. This of course has now left a bad image in their minds that will now haunt them for the rest of their lives. Although there is a funny side to this story I am very disappointed in the quality of material in this shirt. I have old t-shirts that are 5 to 6 years old and probably been worn near a hundred times and their material is nowhere near as ****py. The tag on the shirt says "made in china" (!) 0700 MTEE and SH P23282. Hopefully all the other items I have brought from Rivers don't end up with the same fate! Regards.........Tony |
| Tony Dieck |
| Sunday, 10 February 2008 |
| Rivers Response: |
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Hi Tony, Thanks for your email, please accept our apologies for the delayed response. Your comments will be forwarded to Senior Management and our Product Development Teams for their information. If, in the future, you do experience similar problems with your other garments, please return to the store (with your receipt) so that our staff can assess the item for manufacturing faults. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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I recently bought a pair of womens shoes 1290Wsand (black). I wore them the next day and found that the inner sole came out. I took them back to the store as I thought they were broken but I was told that they meant to come out so orthodics could be put in them. When I bought them there was nothing on them to explain this feature. I asked the lady in the store how you are expected to wear them when they keep popping out when walking. She had no idea as she didn't wear orthodics. I was not able to return them as I had worn them out doors and apparently they weren't broken. I was very dissapointed as I love Rivers shoes and clothes. I usually find the staff to be helpful and understanding. I am dissapointed that I will now have to take them to a shoe repairer to have them properly glued so I can successfully wear them. Perhaps a warning or explanation needs to accompany these types of shoes. This would help those looking for shoes they can wear with orthodics and stop dissapointment for those of us excited about our new shoes, now a tedious road to try to fix them to become wearable. |
| Sally |
| Sunday, 10 February 2008 |
| Rivers Response: |
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Hi Sally, Thanks for your email, please accept our apologies for the delayed response. Your comments will be forwarded to Senior Management and our Product Development Team for their information. We apologise for any inconvenience. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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| i like your shirts but can you give us bigger blokes a choice in your short sleeved shirts as your slim fits are tight on my arms and across the shoulder thanks |
| Robert Groves |
| Wednesday, 6 February 2008 |
| Rivers Response: |
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Hi Robert, Thanks for your email, please accept our apologies for the delayed response. Your comments will be forwarded to Senior Management and our Product Development Teams for their information. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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LOVE YOUR STRETCH JEANS,SHOESANDBOOTS AND BOXER UNDIES.......... I AM A FARMER/TECHNICIAN/MUSICIAN/CAFE' PERSON AND I WEAR YOUR JEANS EVERYDAY......... MY ONLY SUGGESTION IS TO MAKE THE POCKETS NO MORE THAN 150 mm DEEP AND SEW IN, ON THE LEFT FRONT /INSIDE POCKET TO THE OUTER EDGE, A 25mm WIDE PORTION TO INSERT APEN/PLIARS/POCKET KNIFE ETC......... PLEASE PHONE ME IF YOU LIKE ON censoredFOR MORE SUGGESTIONS..... |
| John Hardy |
| Tuesday, 5 February 2008 |
| Rivers Response: |
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Hi John, Thanks for your email, please accept our apologies for the delayed response. Your comments will be forwarded to Senior Management and our Product Development Teams for their information. We hope you continue to enjoy shopping with Rivers. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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Last pair of shoes I got from Rivers wore very well after an initial repair. Now I go back to get another pair of your shoes and my local store (tuggeranong ACT) doesn't have a single pair in my size (12). Then they claim they aren't able to order any in except if another local store has one. This has been typical of my experience with your stores, they never have enough size 12s. They staff always have the same story, we never get sent enough size 12s and they sell really quickly. Can you please tell me if this is policy for stores not to order in sizes? |
| Jeremy Hagan |
| Monday, 28 January 2008 |
| Rivers Response: |
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Hi Jeremy, Thanks for your email, please accept our apologies for the delayed response. We apologise for any inconvenience however, our stores are not able to place specific orders for stock. Your comments will be forwarded to Senior Management and our Stock Control Team for their information. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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Hi Guys, where are all the great womens loose fit tees and tops, there seem to be only a few - are you not getting them anymore? Its really hard to find loose tops I hope you will change your minds and get more in! Regards Vic Liddle |
| Victoria Liddle |
| Monday, 28 January 2008 |
| Rivers Response: |
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Hi Vic, Thanks for your email, please accept our apologies for the delayed response. Your comments will be forwarded to Senior Management and our Women’s Product Development Team for their information. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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G'Day My 1st dealings with Rivers was at the Thanks Jos |
| Jos Van Helfteren |
| Saturday, 26 January 2008 |
| Rivers Response: |
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Hi Jos, Thanks for your email, please accept our apologies for the delayed response. Your comments will be forwarded to Senior Management and our Product Development Team for their information. In addition, if you have points you would like added to your Frequent Shopper account, please advise the details of the purchases (receipt number, store and date) along with your membership details and we will happily do that. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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i have recently been into the store in town and i have found that i have to step over clothes that have been left by the customers and that the air conditioning does not work.. My grandmother came in with me and we had to leave as soon as possible due to the fact that it was like a boiler room... I dont understand Rivers has a wonderful clothes & shoes but why do the customers have to suffer from the heat.. doesnt the company want to sell things to get new stock in.. i think u should look into the Emily |
| Emily |
| Saturday, 26 January 2008 |
| Rivers Response: |
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Hi Emily. Thanks for your email, please accept our apologies for the delayed response. Your comments will be forwarded to Senior Management and our Operations Team for their information. We hope this incident doesn’t deter you from shopping with us in the future. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Tuesday, 8 April 2008 |
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| Hello & thanks for a wonderful experience in your Rockhampton Qld Store. I received your catalogue last week and had the items ticked off as to what I would like to buy, but unfortunately I ran out of time due to work and only ended up visiting your Store Sat 19/01. Boy did I pick up some bargains... I had a very helpful assistant with the sizing of shoes and socks - Darren J. on the docket - what a very polite and helpful employee.. I ended up purchasing over $100 worth of products which included shoes, socks, work shirts, a casual shirt for myself, a pair of shoes for our daughter and socks for hubby. Thanks Rivers - I will be back for some more retail therapy. Just love your slogan - If We sell out - You miss out. MJ. |
| M J Williams |
| Sunday, 20 January 2008 |
| Rivers Response: |
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Hi MJ, Thanks for your email, please accept our apologies for the delayed response. Your comments will be forwarded to the Rockhampton team for their information. We like featuring feedback from our customers in our catalogues and we'd love it if you would also like to send a photo of yourself that we can include along with your comments. Your comments are important to us and have been forwarded on to Senior Management for their information. I hope you will continue to enjoy shopping with Rivers. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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Hi I would like to let you know that I received your latest catalogue(so I thought) today 17/1/08 along with all the others starting this week eg Big W. I have looked at it and thought I would buy those shoes for $19.99 . I then noticed that the catalogue was valid from 2/1/08 til 16/1/08. To say I was dissappointed was an understatement. I am letting you know as your Company has to pay for all the delivery of these catalogues. Wow what a waste of money thank you Gail Anderson |
| Gail Anderson |
| Thursday, 17 January 2008 |
| Rivers Response: |
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Hi Gail, Thank you for your email and for bringing this to our attention. They distributor’s had forgotten to drop these when we had requested and as such these were to be distributed as of Saturday (12th January) obviously there has been a problem with getting these out. As such, the Retail Catalogue #01-2008 has been extended until this Sunday the 20th of January 2008. I have passed your comments on to our Marketing Department and Senior Management for their information. I apologise for any inconvenience this may have caused you. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Thursday, 17 January 2008 |
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| have been to the rivers store in singleton looking for shoes only to find that the womens shoes available in sizes 9-12 was almost non -existant. The small sizes seemed to have rack after rack of styles and multiple pairs of each style available whilst the range available in the larger sizes (particulary the 10-12 range) was a few pairs displayed on one shelf of a small rack. The rest was empty. When I asked the staff about larger sizes they said that they had not received any larger sizes since last September but they received shipments of smaller sizes on a regular basis and that all I could do would be to call in every day; which unfortunately is not possible. |
| Leanne Bendeich |
| Tuesday, 15 January 2008 |
| Rivers Response: |
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Hi Leanne, Thanks for your email, please accept our apologies for the delayed response. Your comments will be forwarded to Senior Management and our Stock Control Team for their information. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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1. Could you please explain Rivers store philosophy. I understand that Clearance stores are for selling off uncleared items, at a discount, that have not sold off in the Retail stores at the end of a selling period. Seeing as there are only 14 smallish retail stores, for instance in NSW, and 35 large NSW Clearance stores does Rivers have an over-ordering problem for Retail stores? 2. I would like to join the frequent buyer program but feel I may be disadvantaged. I visit our local Clearance store weekly at least, hoping to purchase items but have never been able to purchase anything as styles I would like never have my size of XXL. Recently I was lucky enough to purchase 3 items in my size on-line. This appears to be the only method for my size and only on the odd occasion that I can find the size in on-line stock. In the hope that I will not be disadvantaged from the program will you be including on-line purchases in the frequent buyer program? |
| Graham |
| Monday, 14 January 2008 |
| Rivers Response: |
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Hi Graham, Thank you for your email. Our Clearance stores are self serve and are set up to bring lower prices and better bargains to our customers. These stores offer limited customer service, including no customer orders or lay-bys. Some factors determining the prices are: broken size runs (so all sizes may not be available), over stocked or under stocked in product, damaged merchandise and samples. Clearance stores also carry ranges that our Retail stores are not big enough to carry, For example, our Kid’s lines, Women’s Extra Gorgeous lines (sizes 18 - 24), Women’s Athletic range, and Men’s Industrial range. Clearance stores have shop fixtures that allow for customers to serve themselves in store, and it is for this reason that the prices charged will be lower than in the Retail stores. Sometimes the Clearance and Online Stores stock the same stock as Retail Stores because they also receive excess current season stock. Thus they cannot always guarantee full size runs and all current styles to be available. The Online and Clearance Stores operate completely independently of the Retail Stores and the different prices and levels of service are a reflection of this. In regards to your Rivers Frequent Shopper Program enquiry; in order to earn “shopping credits” purchases need to be made in any one of our Australian stores, this is excluding the Online Store. Currently we do not have any plans to include this into the program. Your comments have been passed on to the Stock Control Team and Senior Management for their consideration. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Wednesday, 23 January 2008 |
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About 3 years ago I purchased a pair of Rivers Mocassin type shoes. They are assembled in I wear them most days and they show no signs of wear, are extremely comfortable and look dressy. They can be worn with or without socks. I thought you ought to know that I am a very satisfied customer. My wife and I are regular shoppers at Rivers and believe that you give good quality and value for money. |
| Adrian Lutton |
| Monday, 14 January 2008 |
| Rivers Response: |
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Hi Adrian, Thank you for your email and for your positive comments which I have forwarded our Men’s Footwear Development Team for their information. Your comments are important to us and have been forwarded on to Senior Management for their information. I hope you will continue to enjoy shopping with Rivers and I apologise for not passing your comments on earlier. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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Hi there I was in your store in the Canberra Centre early January. My husband had seen some shirts in your catalogue. The shop was full of people. Only one shopassistant! She was busy at the till, so if you wanted something you had to find it yourself. I found the shirts and joined the long queue. I had time so I did not really mind. I had a long wait, so I had time to observe the 'lonely' shopassistant. She did a great job, she was very calm and courteous, in the middle of chaos. She deserves a medal. I still wonder why she was alone on a busy ' On an other matter. I hate commercials on tv. It seems someone is always shouting out some message or other, I tune out. But today amongst all the shouting I heard your commercial! It was spoken in a normal tone of voice, I was actually paying attention. Well done. Regards Kathe Fraser |
| Kathe Fraser |
| Sunday, 13 January 2008 |
| Rivers Response: |
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Hi Kathe, Thank you for your comments and I apologise for the delayed reply. I have passed your comments onto the stores Area Manager for their consideration. We also thank you for your feedback and positive comments which I have passed onto our Marketing Team for their information. I apologise that I was unable to pass your comments on earlier. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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Hi, Are Rivers Denim jeans available with different leg lengths for a give waist size? For example, my waist is 33", but the legs of Rivers jeans (I have two) are just long enough for me as I am 6' tall. Are they available in different lengths at all? Thanks Chamal Epasinghe censored |
| Chamal Epasinghe |
| Friday, 11 January 2008 |
| Rivers Response: |
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Hi Chamal, Thank you for your enquiry and I apologise for the delayed reply. We do have tow different leg lengths a regular leg length and a long leg. Sizing information can be found on our website at www.rivers.com.au. Under ‘Technical Info’ link on our home page click on thus and then under ‘Sizing Information’- ‘Men’s Clothing Tables’ you will find all the information you require. I apologise for not being able to assist you earlier with this. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Sunday, 13 April 2008 |
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I writing to your to express my disappointment and anger with details in your Catalogue #01-2008. The catalogue which came early in the new year states that "THE Having waited for the January sales before buying new shoes I have now missed out on both the goods and the reduced price. Not happy. |
| Ians Smith |
| Thursday, 10 January 2008 |
| Rivers Response: |
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Hi Ian, Thank you for your email. The catalogue prices for our Clearance Store Catalogue #01-2008 are valid until the 16th of January 2008 as you are still able receive the discounted prices this catalogue offers until end of trade on Wednesday the 16th of January. Our Clearance Stores only carry limited stock, such as items that are over stocked or have only limited sizes or colours remaining. In saying that stock is replenished fairly regularly as the low prices and high demand ensures that items sell out quickly. We have one hundred plus Clearance Stores across the nation and as such different papers in different states/towns have different insertion dates some as early as the 2nd of January and some as late as the last couple of days. You feedback is important to us and as such has been passed on to our Marketing Department and Senior Management for their information. We apologise for any inconvenience this may have caused you. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Friday, 11 January 2008 |
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Today I joined Rivers Frequent Shopper program. Can I enjoy the benefits of being on the program before I actually get my Rivers frequent Shopper Card? Thank you Keith |
| Keith Shields |
| Monday, 7 January 2008 |
| Rivers Response: |
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Hi Keith, Thank you for your email. You are able to start earning Shopper Credit now, even if you forget to bring your River Frequent Shopper Card with you at any stage. All you need to do is, once you are ready to put through your transaction at the counter, let our staff member know your ID Reference (this is the reference that you provided when you signed up for the Frequent Shopper program online) and they will be able to search for your details. This needs to be done prior to the transaction being complete; otherwise you are unable to earn credit/s on that transaction. Any inquiries regarding the Frequent Shoppers Program can be sent to ceo@rivaus.com.au please include your Customer Number in the subject line of the email (that being your Customer Number located on your Frequent Shopper card/s). I hope this may be of some assistance to you. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Wednesday, 16 January 2008 |
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| I recently Purchased some items from the local store in Geraldton WA I RECIEVED ABSOLUTLY BRILIANT SERVICE FROM THE STAFF HERE WELL DONE GERALDTON BRANCH Regards G.H. |
| Graham |
| Sunday, 6 January 2008 |
| Rivers Response: |
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Hi Graham, Thank you for your email and for your positive comments which I have forwarded to the stores Area Manager for their information. We like featuring feedback from our customers in our catalogues and we'd love it if you would also like to send a photo of yourself that we can include along with your comments. Your comments are important to us and have been forwarded on to Senior Management for their information. I hope you will continue to enjoy shopping with Rivers. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Wednesday, 23 January 2008 |
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| Hi Iam writing to you to ask you please do not close our Rvres store at Muswellbrook. It is not right to close a Rvers store just because it is doing well and taking business away from Singleton. Iam sure that you are not awhere how far Singleton is from Muswellbrook and the surrounding towns like Abdeen, Scone Murrurundi,Merriwa, Denman Sany Hollow I could keep naming other small villages. Please answer this email. As I and others residents feel very strongly against the closeing down of our store. Ifeel like going to our locial media about it. |
| Lorraine Scott |
| Sunday, 6 January 2008 |
| Rivers Response: |
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Hi Lorraine, Thank you for your emails and I apologise for the delayed reply. I am sorry that this is being passed on after the fact; however I have passed your comments on to Senior Management for their information to know of the support we have in the area of Muswellbrook. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Tuesday, 8 April 2008 |
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Error retrieving feedback message. |
| Millie Jex |
| Wednesday, 2 January 2008 |
| Rivers Response: |
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Hi there, Thank you for your feedback and for your positive comments regarding our television commercials. All feedback is important to us as such I have passed your comments on to our Marketing Team and Senior Management for their information. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Tuesday, 29 January 2008 |
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| May i make it known to you at Rivers ,that make these decisions to close the store at Muswellbrook that you have made a bad call there.This store from what i can see is doing much better than the one at Singleton yet the store at Muswellbrook is the one closing in Febuary For the people of Muswellbrook that have shopped in your store on a regular basis as i have we will now have to make the decision to either to travel to Singleton or easier still ,shop el swhere as i will be now. Myself and many other Rivers shoppers would be greatful if you would rethink your plans to close this store. |
| L Wattus |
| Monday, 31 December 2007 |
| Rivers Response: |
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Hi there, Thank you for your email and I apologise for the delayed reply. Your feedback has been passed on to Senior Management for their information and we thank you for supporting Rivers. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Friday, 4 April 2008 |
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Error retrieving feedback message. |
| Sharyn |
| Monday, 24 December 2007 |
| Rivers Response: |
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Hi Sharyn, Thank you for your email. I have passed your feedback on to our Leasing Department and Senior Management for their consideration. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Friday, 11 January 2008 |
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i bought clothes at Rivers Morley and i registered online for a promo gift voucher. However, i received nothing. Now, i would like to register again for a gift from Rivers store. thank you very much |
| Loi |
| Monday, 12 November 2007 |
| Rivers Response: |
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Hi Loi, Thanks for your email. If you would like to advise either your name or docket number, we would be happy to look into your claim. Kind regards Belinda Rivers Australia Feedback CustomerFeedback@rivers.com.au |
| Tuesday, 13 November 2007 |
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