To provide the best possible services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. We use these details for laybys, gift vouchers and Internet online shop orders. Privacy law allows Rivers to collect personal information about you directly from you if it is reasonable and practical to do so. In addition we may collect personal information through our video surveillance systems. We use this information (including photographic images of customers) to assist with preventing and detecting theft and to ensure the safety of customers and employees.

You have no obligation to provide any information requested by Rivers. If you choose to with hold requested information however, we may not be able to provide you with the service you require, should that depend on the collection of that information, particularly if the collection of that information is required by law.

All of the personal information that we ask for is generally used for the specific purpose of providing a service to you. For example; name and contact address for a layby or card number for a credit card transaction or name, contact details and e-mail address for an online shop transaction. Personal information collected through our video surveillance systems is generally used for the specific purpose of preventing and detecting theft and ensuring employee and customer safety.
We do not use or share personal information for any purpose other than for the purpose for which it was disclosed. We do not provide or sell personal information to other organisations. However we may disclose personal information when cooperating with agencies performing law enforcement functions, where this is Rivers legal obligation to disclose.

We make sure that all of the information supplied to us in the Rivers Online Shop is protected. Our website is using 128 bit SSL encryption for protection of all of the information that you may supply us with concerning an online transaction. You will notice that once a card number and the majority of your personal details are asked for the page is displayed as "https", which means that it is a secure page and is using the encryption to keep your details secure.

You are able to access external websites through our fashion links pages that we have provided for your interests. The other websites that we have provided links to are not subject to our privacy standards, policies and procedures.

Requests may be made for the details and personal information relating to you held by Rivers, by writing to us at Rivers Online Shop, PO Box 53, Sebastopol, 3356, Victoria, Australia. Rivers will try to respond within 14 days, provided the information requested meets the requirements under the Privacy Act. Suitable identification will be required before details are released.

Contact Us
Rivers Online Shop, PO Box 53, Sebastopol, 3356, Victoria, Australia

Overseas:
Phone Number: +61 3 53 351 234
Fax: +61 3 53 351 206

Australia:
Phone Number: 03 53351 234
Fax: 03 53351 206
E-mail: customerfeedback@rivers.com.au