To provide the best possible services to you, we may ask for personal information such as your name, address, telephone number or e-mail address. We use these details for laybys, gift vouchers, Internet Online Clearance Store orders and where you have joined one of our mailing lists, to send you product information and special product deals from Rivers and third party partners.

In addition we may collect personal information through our video surveillance systems. We use this information (including photographic images of customers) to assist with preventing and detecting theft and to ensure the safety of customers and employees.

You have no obligation to provide any information requested by Rivers. If you choose to withhold requested information however, we may not be able to provide you with the service you require, should that depend on the collection of that information, particularly if the collection of that information is required by law.

In this Privacy Policy, “personal information” means information or an opinion about a person whose identity is apparent, or can be reasonably ascertained, from the information or opinion.

Rivers may use your personal information for the primary purpose for which you provided it, and for purposes related to that primary purpose. Rivers may also use your personal information to contact you, where you have consented to us doing so.

For example; we may use your name and contact address for a layby or card number for a credit card transaction or name, contact details and e-mail address for an Online Clearance Store transaction or to send you information relating to special product deals from Rivers and its partners. Personal information collected through our video surveillance systems is generally used for the specific purpose of preventing and detecting theft and ensuring employee and customer safety.

Rivers will not disclose your personal information to third parties except:

• to third parties appointed by Rivers to assist Rivers to perform services and or provide products (in which case Rivers requires these contractors to keep that personal information confidential and not to use or disclose it for any purpose other than for the purpose of performing those services or providing those products);
• in exceptional circumstances, Rivers may be required or authorised by law to disclose personal information, for example to law enforcement authorities or to prevent a serious threat to public safety; or
• otherwise with your consent.

Rivers may use national or overseas facilities to process or back up information and as a result, may transfer your personal information to national or overseas facilities.

We make sure that all of the information supplied to us in the Rivers Online Clearance Store is protected. Our website is using 128 bit SSL encryption for protection of all of the information that you may supply us with concerning an online transaction. You will notice that once a card number and the majority of your personal details are asked for the page is displayed as "https", which means that it is a secure page and is using the encryption to keep your details secure.

You are able to access external websites through our fashion links pages that we have provided for your interests. The other websites that we have provided links to are not subject to our privacy standards, policies and procedures.

Requests may be made for the details and personal information relating to you held by Rivers, by writing to us at Rivers Online Clearance Store, PO Box 53, Sebastopol, 3356, Victoria, Australia. Rivers will try to respond within 14 days, provided the information requested meets the requirements under the Act. Suitable identification will be required before details are released.

Rivers may amend this Privacy Policy at any time and for any reason. The updated version will be available at www.rivers.com.au.

Contact Us
Rivers Online Clearance Store, PO Box 53, Sebastopol, 3356, Victoria, Australia

Overseas:
Phone Number: +61 3 53 351 234
Fax: +61 3 53 351 206

Australia:
Phone Number: 03 53351 234
Fax: 03 53351 206
E-mail: q@rivers.com.au