
Privacy is Important to Us
Information We Collect
To provide the best possible services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. We use these details for laybys, gift vouchers and Internet online shop orders. Privacy law allows Rivers to collect personal information about you directly from you if it is reasonable and practical to do so. In addition we may collect personal information through our video surveillance systems. We use this information (including photographic images of customers) to assist with preventing and detecting theft and to ensure the safety of customers and employees.
You have no obligation to provide any information requested by Rivers. If you choose to with hold requested information however, we may not be able to provide you with the service you require, should that depend on the collection of that information, particularly if the collection of that information is required by law.
Using the Information Secure
All of the personal information that we ask for is generally used for
the specific purpose of providing a service to you. For example; name
and contact address for a layby or card number for a credit card
transaction or name, contact details and e-mail address for an online
shop transaction. Personal information collected through our video
surveillance systems is generally used for the specific purpose of
preventing and detecting theft and ensuring employee and customer
safety.
We do not use or share personal information for any purpose other than
for the purpose for which it was disclosed. We do not provide or sell
personal information to other organisations. However we may disclose
personal information when cooperating with agencies performing law
enforcement functions, where this is Rivers legal obligation to
disclose.
Rivers Online Shop
We make sure that all of the information supplied to us in the Rivers Online Shop is protected. Our website is using 128 bit SSL encryption for protection of all of the information that you may supply us with concerning an online transaction. You will notice that once a card number and the majority of your personal details are asked for the page is displayed as "https", which means that it is a secure page and is using the encryption to keep your details secure.
Links to Other Sites
You are able to access external websites through our fashion links pages that we have provided for your interests. The other websites that we have provided links to are not subject to our privacy standards, policies and procedures.
Access to Personal Information
Requests may be made for the details and personal information relating to you held by Rivers, by writing to us at Rivers Online Shop, PO Box 53, Sebastopol, 3356, Victoria, Australia. Rivers will try to respond within 14 days, provided the information requested meets the requirements under the Privacy Act. Suitable identification will be required before details are released.
Contact Us
Rivers Online Shop, PO Box 53, Sebastopol, 3356, Victoria, Australia
Overseas:
Phone Number: +61 3 53 351 234
Fax: +61 3 53 351 206
Australia:
Phone Number: 03 53351 234
Fax: 03 53351 206
E-mail: customerfeedback@rivers.com.au
If you have any queries or comments please contact us from our Contact Rivers page