TERMS AND CONDITIONS
Rivers is a registered brand owned by Specialty Fashion Group Ltd.
Access to, and use of, www.rivers.com.au and the products and services available through www.rivers.com.au are subject to the following terms, conditions, and notices (the "Terms of Service"). By using our services, you are agreeing to all of our Terms of Service. This may be changed by us from time to time. You should check this page often to ensure you are aware of any changes we may have made to the Terms of Service.
This contract is governed by the laws of Australia and such other laws which are applicable in the resident country of the consumer.
We allow access to www.rivers.com.au on a temporary basis. We reserve the right to stop or change our services without notice. If for any reason our website is unavailable at any time or for any period, we are not liable. From time to time, we may restrict access to some parts of or the entirety of our website.
We do our best to ensure that the colours shown on the website match the colours of our products, however we cannot guarantee this.
All trademarks appearing on this website are the property of Rivers. The use of any Rivers trademarks is strictly prohibited unless we provide prior written consent.
Rivers does not endorse hyperlinks from third party websites.
Unless otherwise indicated, copyrights in the information on this website are owned by or licensed to Rivers. Our website, www.rivers.com.au, in whole or part may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or when specifically authorised by law or in writing by Rivers.
You must not exploit the Rivers website. You will not: commit or encourage a criminal offense; transmit or distribute a virus of any type or commit "spam". Breaching this provision constitutes a criminal offense under the Computer Misuse Act 1990. Rivers will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack (DDoS), virus, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
All online exclusives deals are only available online and not in store. Deals are for a limited time only while stocks last.
CLICK AND COLLECT
Collection of Click & Collect orders is available from selected Rivers stores in Australia only. Please note during major sales event and promotions Click & Collect may be temporarily unavailable.
The relevant Click & Collect store will contact you via email and SMS (where a mobile number has been provided) when your order is ready for collection. Orders will generally be available for collection within 3-10 business days from the date that you place the order.
In peak trading periods or where item/s in your order are not available and need to be sourced from another fulfilment location, this may result in delays in fulfilment. Rivers will notify you of the delays and discuss alternative arrangements.
Click & Collect orders cannot be modified or cancelled once your order has been confirmed. In this instance the order will be sent to your nominated store and then if required you will need to return it.
All Click & Collect orders have the same returns policy. If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 30 days of purchasing. Rivers will issue you with a full refund upon proof of purchase. You must provide a copy of the receipt or invoice for the purchased item (this is emailed to you as confirmation of your purchase).
Click & Collect orders must be collected within 14 days from the date you are notified by email or SMS that your order is ready for collection. If your order is not collected within this time, the relevant Click & Collect store has the right to allocate those goods to another customer and refund you. An administration fee may apply in the instance where you fail to collect your goods within the required time frame.
When collecting your goods at the Click & Collect store, you are required to supply a copy of your Click to Collect notification email with unique Pickup Code (printed or on your smart phone) and photo identification.
If you are not personally available to collect the goods, you may appoint a representative. The representative is required to supply a copy of your Click & Collect notification email with unique Pickup Code (printed or on their smart phone) and photo identification at the time of collection. You agree that we will be entitled to rely on the representative's instructions as if they were your own.
Rivers reserves the right to change or discontinue the Click & Collect service at any time, without notice.
MEN'S FOOTWEAR 2 YEAR GUARANTEE
At Rivers we're proud of our men's leather footwear and believe in its quality, which is why we are now offering a 2 year guarantee on all our men's leather footwear.
This is our mark of confidence. So if you purchase a pair of our men's leather footwear and are dissatisfied with their quality, and it's not just fair wear and tear, please return them to a Rivers store within 2 years of the original purchase date. We will be happy to offer a direct replacement if the item is in stock, or a replacement item to the same or lesser purchase value. All you need is your proof of purchase.
The 2 year guarantee is applicable to men's full grain leather and nubuck footwear only. Suede footwear is not covered by this guarantee.
The 2 year guarantee covers the leather upper, sole unit, insole, zips, rip tape, eyelets and buckles only, and does not include the footwear's laces.
Footwear must be taken back to a Rivers store within 2 years of the original purchase date for the guarantee to be valid and the customer must provide proof of purchase.
If purchased from the Rivers online store (www.rivers.com.au) it will need to be returned to a Rivers store within the 2 year guarantee period.
Only the original receipt or invoice itemising the footwear purchased will be accepted as proof of purchase.
On returning applicable footwear under this guarantee, the customer will be entitled to either a direct replacement of the original style, a replacement pair of leather shoes or boots to the same or lesser purchase value, or a refund for the amount originally paid for the footwear.
Any product being returned within this 2 year guarantee will be assessed for fair wear and tear. The guarantee will be null and void in the event the product is deemed to have been used in excessive circumstances.
Women's leather and suede shoes and boots are not covered by this 2 year guarantee.
This guarantee does not affect your statutory rights.