*No refunds for Change of Mind for this item provided by third-party sellers
Product code: EL-CHAR3C-NO
This item ships from our partners Elite Electronics. Refer to the size guide for your ideal fit. See our Returns Policy for full details on returning items purchased from one of our Brand Partnerships.
If you spend over $100, delivery is free!
We offer $15 AUD flat rate shipping to New Zealand
For more information, please visit our Third Party terms & conditions page.
Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from)
Authority to leave
If you are not home your parcel will be left at your front door with no signature required (Rivers cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier).For details on returns options for sister brand products, please visit our Third Party terms & conditions page.
If you change your mind, we are happy to provide a refund, exchange or gift voucher within 30 days of purchase provided they are NOT final sale, unused condition, accompanied by original tags and a valid original receipt. For hygiene reasons, we are unable to exchange or refund earrings, underwear or swimwear.
Return your way! Pick from the following options to return your item. Please ensure you enclose your completed returns form.
Free store exchange
Looking to exchange your item? Simply head into any of our Rivers stores for a free exchange of your items within 30 days of receiving your order. Find my local store
Print your label and drop your return into your local ParcelPoint store in over 1,100 locations, open 7 days a week, early until late. Fully tracked with return processed within 10 business days. FREE! Book my return
Have your return collected from your location between 8am - 5pm business days using ParcelPoint's courier collection service. Fully tracked with return processed within 10 business days. Prices start at $6.95*! Book my collection
Print your pre-addressed label and drop your return at your local Australia Post outlet. Trackable shipping methods are recommended for your peace of mind. Print my label
Final Sale Items
All Final Sale items are non-refundable for change of mind, instore or online. Please contact us by emailing our customer care team if you have any further questions.
Return fee is based on your location and the cost of returns is payable by you and we will not reimburse this. Not available for Remote/Rural Areas.
Sister Brand Returns
Items purchased from Millers, Autograph, Crossroads, Katies & Rockmans cannot be returned to a Rivers store. They must be returned using our online returns process.
For details on returns options for sister brand products, please visit our brand partnerships page.
Online Returns New Zealand
Contact our Customer Care Team via our Contact Us form or call +61 2 8577 7838 for a Returns Label.