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Third Party and Sister Brand Terms & Conditions
Purchasing Third Party Partners products from Rivers
Third Party Partners supplies Rivers customers with products direct from their warehouse. Third Party Partners products on Rivers are available exclusively for Australian customers, and are subject to Australian Customs and Duties charges upon delivery.
Please Note: Third Party Partners products on Rivers are excluded from all promotional activity and do not contribute to your seasonal rebate spend.
Shipping and Delivery
Third Party Partners products are subject to the same great Shipping and Delivery services as our other Rivers Online items, there are just a few details to note;
- You will still receive Free delivery when you spend $100 online and delivery within Australia for purchases under $100 will attract a $10 flat fee
- Third Party Partners products will be shipped separately. If you have purchased a mix of Third Party Partners and Rivers items, you will receive 2 parcels (at no extra charge of course)
- Third Party Partners orders over $1000AUD may incur customs charges and duties charged by the AU Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the AU Customs Service or its authorized service provider.
- Your parcel will be delivered within 5-7 business days (excluding weekends and public holidays) from the day you have placed your order.
- Delivery may take longer in remote or rural areas or during promotion and sale periods
- All Final Sale and All Third Party Seller products are excluded from Click & Collect.
Returns
We do not accept returns that are Final Sale items or Third Party Seller items. We have a range of ways you can return an item and are happy to provide a refund within 30 days of purchase provided they are NOT Final Sale items or Third Party Seller items.
Parcel Point
Print your label and drop your return into your local parcel Point store in over 1,100 locations, open 7 days a week, early until late. Fully tracked with return processed within 10 business days.
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Courier Pickup
Have your return collected from your location between 8am - 5pm business days using ParcelPoint's courier collection service. Fully tracked with return processed within 10 business days. Prices start at $8.95*.
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Australia Post
Print your pre-addressed label and drop your return at your local Australia Post outlet. Trackable shipping methods are recommended for your peace of mind.
*Courier Pickup: Return fee is based on your location and the cost of returns is payable by you and we will not reimburse this. Not available for Remote/Rural Areas.
Please allow up to 15 working days for your return to be processed.
Products can be refunded if the item is unworn, in its original condition with tags attached and there is proof of purchase. The products will be inspected upon return and if in less than perfect condition, we may return the product/s to you. The exception to this is earrings, due to health and safety reasons, in which case a refund will not be given. Swimwear & Lingerie can only be refunded if it is unworn with the tags and hygiene strip still attached.
Please Note:
- As Third Party Partners products are available exclusively online we cannot accept in store returns.
- Do not send your product directly to the manufacturer.
- All items purchase on Rivers are to be returned back to our online warehouse.
Incorrect Items or Faulty Goods: We will do everything we can to sort out issues with faulty items straight away. As soon as you discover a fault, phone our friendly Customer Care team on 1300 728 980. Have handy your order number and from here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.