FAQS

Delivery And Returns

Your order will be delivered within 5-9 business days (excluding weekends and public holidays) from the day you place your order. Delivery may take longer in outlying areas (eg. Alaska, Hawaii) or remote and rural areas or during promotion and sale periods.

If you spend over $100, delivery is free! Purchases under $100 will attract a $9.95 flat fee.

On occasion we don't send everything you've ordered at the same time. Check your dispatch emails to see if any of your items will be arriving separately. If your order has been sent separately, you will receive two tracking emails and will be able to track each item online. Alternatively, if we have indeed left an item out, please contact customer care.

Items can be returned free of charge within 30 days from the date your order is received.

For more information or to start a return request, please refer to our returns policy for more information.

My Account

Log in here and update your information in the my details section.

Simply follow the Forgotten Password instructions link at Login. For security reasons, we cannot send you your password via email. An email will be sent to you detailing the steps. If your new password does not work please contact customer care.

Shopping Online

You need to be logged in to add an item to your Wishlist. Simply select the item you’re interested in, and click “Add to Wishlist". You can go back and view your Wishlist by clicking on the tab on the "My Account" link at the top right of the screen. From here, the items can easily be added to your bag to checkout. Your wishlist will be saved until the items are sold out.

Rivers uses Australian sizes. Take a look at our men's size guides and women's size guides to ensure you get the best fit.

No, you can check out as a guest, however setting up an account helps speed up the ordering process for you and allows you to keep track of your orders and refunds online, it also means we can let you know about upcoming sales and promotions.

In some instances you may be required to log in to the website to redeem you voucher. You may also only be able to apply one promotional code or voucher per order. Check the terms and conditions on your voucher for details. If you have trouble redeeming please contact customer care.

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