Collection of Click & Collect orders is available from selected Rivers stores in Australia only. Please note during major sales event and promotions Click & Collect may be temporarily unavailable.
Please note that the cost of Click and Collect is $5 for orders under $50 and free for orders over $50.
Items purchased via the Rivers site from one of our Sister brands cannot be returned in store, they must be returned to our online returns address:
Rivers Online Returns
PO Box 27
Liverpool NSW 1871, Australia
The relevant Click & Collect store will contact you via email and SMS (where a mobile number has been provided) when your order is ready for collection. Orders will generally be available for collection within 10-14 business days from the date that you place the order. In peak trading periods or where item/s in your order are not available and need to be sourced from another fulfilment location, this may result in delays in fulfilment.
Rivers will notify you of the delays and discuss alternative arrangements. Click & Collect orders cannot be modified or cancelled once your order has been confirmed. In this instance the order will be sent to your nominated store and then if required you will need to return it.
All Click & Collect orders have the same returns policy. If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 30 days of purchasing.
Rivers will issue you with a full refund upon proof of purchase. You must provide a copy of the receipt or invoice for the purchased item (this is emailed to you as confirmation of your purchase). Click & Collect orders must be collected within 14 days from the date you are notified by email or SMS that your order is ready for collection.
If your order is not collected within this time, the relevant Click & Collect store has the right to allocate those goods to another customer and refund you. An administration fee may apply in the instance where you fail to collect your goods within the required time frame. When collecting your goods at the Click & Collect store, you are required to supply a copy of your Click to Collect notification email with unique Pickup Code (printed or on your smart phone) and photo identification.
If you are not personally available to collect the goods, you may appoint a representative. The representative is required to supply a copy of your Click & Collect notification email with unique Pickup Code (printed or on their smart phone) and photo identification at the time of collection. You agree that we will be entitled to rely on the representative's instructions as if they were your own.
Rivers reserves the right to change or discontinue the Click & Collect service at any time, at our discretion.