Click & Collect available at Selected Stores

Click & Collect is currently being rolled out across the store network as stores reopen.
Available stores will be displayed when you checkout.

CLICK & COLLECT FAQs

WHAT IS CLICK & COLLECT?

Click & Collect is a fast and convenient service which allows you to select and order goods online and collect from our stores. If your items aren't available at your local store, we'll ship them to your home at no extra cost.

Simply place your order online, choose the Rivers store most convenient for you and we'll send you an SMS as soon as it's ready to collect.

Click & Collect orders are available for free pickup at all our Rivers stores, subject to stock availability.

Please Note: During sale and promotional periods Click & Collect may be temporarily unavailable or take longer to get ready.

WHEN CAN I COLLECT MY CLICK & COLLECT ORDER?

If you place your order before 3pm, your order will be ready to be picked up that same day!

We’ll send you an SMS when your order is ready.

Please Note: During sale and promotional periods Click & Collect may be temporarily unavailable or take longer to get ready.

CAN I CANCEL MY CLICK & COLLECT ORDER?

Unfortunately once an order is placed we are unable to cancel it.

We have a range of ways you can return an item and are happy to provide a refund within 30 days of purchase provided they are NOT Final Sale items or Third Party Seller items.

Returned items must be in an unused condition, in its original packaging including tags attached and accompanied with the Receipt, Returns Slip or a copy of the Invoice.

For hygiene reasons and to protect your health and the health of others, we are unable to refund or exchange pierced earrings, underwear or swimwear. All refunds exclude delivery charges.

Please refer to our Returns Policy.

HOW DO I RETURN ANY ITEMS I DON’T WANT?

We have a range of ways you can return an item and are happy to provide a refund within 30 days of purchase provided they are NOT Final Sale items or Third Party Seller items.

Returned items must be in an unused condition, in its original packaging including tags attached and accompanied with the Receipt, Returns Slip or a copy of the Invoice.

For hygiene reasons and to protect your health and the health of others, we are unable to refund or exchange pierced earrings, underwear or swimwear. All refunds exclude delivery charges.

Please refer to our Returns Policy.

WHY AREN’T ALL YOUR ITEMS AVAILABLE FOR CLICK & COLLECT?

Unfortunately not all items on our website are available for Click & Collect. These include all Final Sale and all Third Party Seller items.

WHAT HAPPENS IF NOT ALL OF MY CLICK & COLLECT ORDER IS AVAILABLE?

Unfortunately, if not all items in your order are available at the store, your whole order will be sent to your home address from our warehouse.

WHY DID I HAVE TO PUT IN AN ALTERNATE DELIVERY ADDRESS?

Unfortunately, if not all items in your order are available at the store, your whole order will be sent to your home address from our warehouse.

DOES CLICK & COLLECT COST?

Click & Collect is a free service for all our customers. You only have to pay for the items you purchase.

Even if not all items in your order are available at the store, and your whole order is sent to your home address from our warehouse, we will still not charge you for delivery.

WHAT IF I’M LATE PICKING UP MY CLICK & COLLECT ORDER?

You have 28 days from the day you order before your order will be sent back to our Online Returns Warehouse, where the refund will be processed.

Our store team will do their very best to send you reminders, but unfortunately we can’t guarantee this service.