Delivery Options
Need your purchase quickly or sending to a new location? Our easy to use delivery guide will help you choose the best option to get your new purchase fast!
We are experiencing high demand
Due to high demand we are experiencing some delays in processing orders and enquiry response times may be delayed on account of high volumes.
• You may experience a delay in receiving your email shipment notification. We apologise for any inconvenience this may cause.
• Our delivery partner Australia Post is experiencing delivery delays due to a high volume of parcels in their network as more people are now shopping online. At this time it may take a few more days than the standard time frames outlined below to get your delivery.
Items in your order may ship separately
We are currently shipping items from multiple locations
• Individual items in your order may ship separately and arrive separately.
We’d like to thank our customers for their patience and understanding as we work through this challenging period.
| delivery by courier | ||||
|---|---|---|---|---|
| delivery direct to you (orders under $100) | delivery direct to you (orders over $100) | delivery time (once order is dispatched) | delivery provided by | |
| metro australian delivery | AUD $8.80 | FREE | 10-14 business days from dispatch date | Australia Post |
| regional australian delivery | AUD $8.80 | FREE | up to 14 business days from dispatch date | Australia Post |
| new zealand delivery | AUD $15 | FREE | up to 21 business days | seko |
| delivery by courier | |||
|---|---|---|---|
| metro australian delivery | regional australian delivery | new zealand delivery | |
| delivery direct to you (orders under $100) | AUD $8.80 | AUD $8.80 | AUD $15 |
| delivery direct to you (orders over $100) | FREE | FREE | FREE |
| delivery time (once order is dispatched) | 10-14 business days from dispatch date | up to 14 business days from dispatch date | up to 21 business days |
| delivery provided by | Australia Post | Australia Post | seko |
| delivery by click and collect |
|---|
Click & Collect is a free service for all our customers. You only have to pay for the items you purchase.
Unfortunately, if not all items in your order are available at the store, your whole order will be sent to your home address from our warehouse.
Even if not all items in your order are available at the store, and your whole order is sent to your home address from our warehouse, we will still not charge you for delivery.
If you place your order before 3pm, your order will be ready to be picked up that same day! We’ll send you an SMS when your order is ready.
Please Note: During sale and promotional periods Click & Collect may be temporarily unavailable or take longer to get ready.
Track your Rivers Order
PLEASE NOTE
If you receive your shipment confirmation email over the weekend, your order will not be dispatched until the next business day, after which your tracking will be enabled.