If for any reasons we are unable to fulfill your pre-order a refund will be processed.
Change of Mind Returns: Health Essentials are non-refundable where you have simply changed your mind. This applies to the following products:
• First aid kits
• Hand sanitiser
• Face Masks
• Anti-Bacterial Wipes
• Bulk Cleaning Supplies
• Vinyl Gloves
*Up to 40% off PROMO - Exclusions Apply. Offer valid online only across the site. Prices as marked online. Excludes selected Homewares, accessories & PPE. Not valid on a prior purchase or existing Lay-by. Not valid on the purchase of Gift Cards. Not valid in conjunction with any other offer or promotional voucher. Click and Collect is not available. Offer valid for a limited time only or while stocks last.
Welcome to the rivers.com.au Web Site. Rivers provides this Site as a service to you, our customers. Please review the following basic rules that govern your use of our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site. Unless we expressly provide otherwise, all Transactions, all Products and your use of such Products are subject to these Terms, which shall apply regardless of how you access the Site.
Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this Site following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed.
For this reason, we encourage you to review these Terms and Conditions whenever you use this Site.
By placing an Order you are offering to purchase a product on and subject to the following terms and conditions. All Orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or forces outside of our control for which we will not be responsible. In order to contract with Rivers you must be over 18 years of age and possess a valid credit card issued by a bank acceptable to us.
Rivers retains the right to refuse any request made by you. If your Order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Rivers or may in some cases be a third party. Where a contract is made with a third party Rivers is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an Order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit card used to place your Order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to changes.
A. OUR CONTRACT
When you place an Order, you will receive an acknowledgement e-mail confirming receipt of your Order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit card.
B. PRICING AND AVAILABILITY
Whilst we try and ensure that all details, descriptions and prices which appear on this Site are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you we will treat the Order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
We have done our best to display as accurately as possible the colours of the products shown on the Site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
E. PROMOTIONAL CODES
We may from time to time offer promotional codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any promotional code will be specified at the time of issue.
These T&Cs relate to all Rivers promotions, competitions and promotional codes (unless otherwise stated).
F. CANCELLING YOUR PURCHASE
You have a right to refund your purchase of Product(s) from the Site within twenty-one days of the date on which you received your Order and receive a refund. To exercise your right to a refund, you may (i) notify us on our Contact Us page within twenty-one days of receipt of your Order, or (ii) return your Order to your local store within twenty-one days of receipt of your Order:
In the event that we do not receive your returned Order within thirty (30) days of the later of (i) the date you notified us of your return and (ii) the date you received your Order the deemed date of receipt will be the date of the post-mark on the packaging of your returned Order. We will not be responsible for the costs of such return.
G. FAULTY PRODUCTS
In the event that you receive a faulty Product, we recommend that you contact Customer Care via our Contact Us page. Provided that you return such faulty Product to us, we will provide you with a full refund to your original payment method. We will not be liable to you for failures, defects or delays in delivery caused by: Your provision of incorrect or outdated information; Your mailbox being full; Your failure to comply with instructions for use of the Site; or Any event which is outside of our reasonable control.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.
Breaching this provision would constitute a criminal offence under the Cybercrime Act 2001. Rivers will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
In an attempt to provide increased value to our visitors, We may choose various third-party web sites to link to from this Site. However, even if the third party is affiliated with Us, We have no control over these linked sites, all of which have separate privacy and data collection practices, independent of rivers.com.au. We have no responsibility or liability for these independent policies or actions and We are not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. None the less, We seek to protect the integrity of Our Website and the links placed upon it and therefore request any feedback on not only our Site, but for sites we link to as well (including if a specific link does not work).
All of the content you see and hear on the Site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Us, one of Our affiliates or by third parties who have licensed their materials to Rivers.com.
The entire content of the Site is protected by copyright laws. The content of the Site, and the Site as a whole, are intended solely for the personal, non-commercial use by the users of this Site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any content or materials is transferred to You as a result of any such activities.
We reserve complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this Site. Rivers is a registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Rivers.com.au.
You are responsible for maintaining the confidentiality of the password chosen by You when You register on the Website and for restricting access to your computer and/or email address to prevent unauthorised access to your account. We reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way. We reserve the right to delete Your account or wishlist at any time. In this instance Your information will not be saved and cannot be retrieved by Us.
All comments, feedback, reviews, suggestions, ideas, and other submissions disclosed, submitted or offered to Us on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain Our property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Us of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments.
Thus, We will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Rivers.com.au is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Site will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.
The above Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between You and Rivers. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by a Director of NONI B Group Ltd.
We allow access rivers.com.au on a temporary basis. We reserve the right to stop or change our services without notice. If for any reason our website is unavailable at any time or for any period, we are not liable. From time to time, we may restrict access to some parts of or the entirety of our website. We do our best to ensure that the colours shown on the website match the colours of our products, however we cannot guarantee this.
All trademarks appearing on this website are the property of Rivers or the respective brand. The use of any Rivers trademarks is strictly prohibited unless we provide prior written consent. Rivers does not endorse hyperlinks from Third Party Websites. Unless otherwise indicated, copyrights in the information on this website are owned by or licensed to Rivers. Our website, rivers.com.au, in whole or part may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or when specifically authorised by law or in writing by Rivers.
Membership and Online Shopping
If you register as a Rivers Rewards member on our website or order products from our online shop, our Rivers Rewards Terms and our Online Shopping Terms (as applicable) also apply. However, these Website Use Terms also apply to your use of this website. These Terms prevail to the extent of any conflict.
Material and content displayed on or comprised by this website including text, graphics, logos, button icons, images, the website layout and software are subject to copyright owned by Rivers or its suppliers. That material and content are protected by the Copyright Act 1968 (Cth) and other international copyright laws. Brands, names, images and logos displayed on the website may be the subject of registered trademarks of Rivers or its suppliers and protected by the Trade Marks Act 1995 (Cth) and other international trademark laws. You may access, display, download and print portions of the website only for personal non-commercial use or for good faith commercial dealings with Rivers, and subject to these Terms.
This permission is subject to you not modifying or republishing the content displayed on this site, keeping intact all copyright, trademark, and other proprietary notices, and any additional restrictions or express exceptions displayed on the website. Any other use of material on this website including the reproduction, modification, distribution, transmission, republication or display of the content on this site is strictly prohibited.
Information on the Website
Information on this website may or may not change from time to time. It is not promised or guaranteed to be correct, current or complete. This website may contain technical inaccuracies or typographical errors.
To the extent legally permitted by the Australian Consumer Law, Rivers assumes no responsibility (and expressly disclaims responsibility) for updating this site to keep information current or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision based on information on this website.
This website may contain advice and other tips and information including in relation to clothing and fashion. That advice and information are of a general nature only. It should not be relied on as applying to your specific situation. Obtain specialist advice in appropriate situations.
This website may provide links or references to third party websites (Linked Sites) or display material sourced from a third party (including a product supplier or consumer) (Third Party Material). Rivers is not responsible for and does not endorse:
(a) the content of Linked Sites or Third Party Material;
(b) any use or misuse of information you may supply to or obtain from a Linked Site or any Third Party Material; or
(c) any goods or services offered via Linked Sites. Rivers does not warrant or represent the accuracy, utility or any other characteristic of Third Party Material or information or content appearing on Linked Sites. Rivers is not a party to or responsible for any transactions you may enter into with third parties, even if you learn of such parties (or use a link to such parties) from this website.
You are responsible to for protecting your computer from malicious or destructive content and programs such as viruses, worms and Trojans, and to protect your information as you deem appropriate.
Use of this Website
You agree to comply with all domestic and international laws applicable to your use of this website. Without limitation, you agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website, including by uploading or transmitting through the website any viruses, worms, Trojans or other potentially destructive programs designed to interfere with, interrupt or disrupt the normal operating procedures of this website or any computer. You must not impersonate or misappropriate the identity of another person. Use of this website in contravention of these Terms may result in you being banned from the website and being liable to Rivers for breach of contract and/or infringing applicable law.
Contribution of Content
Rivers may allow user-generated content on this website including video, photos, wall posts and comments, at its discretion from time to time. However, Rivers is not responsible for the content submitted and does not endorse the opinions expressed by the users of this website.
You must not post on this website any material that is abusive, defamatory or obscene or which is contrary to law or to the rights of any party. Rivers may block or delete from this website any material you post that Rivers decides contravenes those requirements.
By submitting content, you agree that Rivers may use this content including your name, either temporarily or permanently, for testimonial, marketing or other purposes in any media without any compensation to you. You promise that all content you submit is your original work and that submitting it does not infringe the intellectual property or other rights of any person.
Disclaimer of Warranty
You use this website at your sole risk. To the extent legally permitted, all materials, information, products, programs and services are provided “as is”, with no warranties, conditions, representations or guarantees (Warranties) whatsoever. To the extent legally permitted, Rivers expressly disclaims all implied, statutory and other Warranties, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement of proprietary and intellectual property rights.
Without limitation, Rivers does not represent or warrant that the functions within this website will be uninterrupted, error-free or secure, that any defects will be corrected, or that the website or the server that makes this website available is free of viruses or other harmful elements.
You agree that in using this website you have not relied on any Warranty made by Rivers not expressly contained in these Terms. You understand and agree that if you download or otherwise obtain materials, information, products, software, programs or services, you do so at your own discretion and risk and that you will be solely responsible for any damages that may result, including loss of data or damage to your computer system.
If applicable law prohibits the exclusion of any of the Warranties referred to above, to the extent legally permitted, Rivers limits its liability for breach of any such Warranties to resupply of the affected products or services or payment of the cost of resupply of the affected products or services, at Rivers’ discretion.
Limitation of Liability
To the extent legally permitted, Rivers is not liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type related to or arising from:
(a) this website;
(b) any use of this website or of any site or resource linked to, referenced or accessed through this website; or
(c) the use or downloading, or access to, any materials, information, products or services, including, without limitation, any lost profits, business interruption, lost savings or loss of programs or other data.
These exclusions apply even if Rivers is expressly advised of the possibility of such damages and extend to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and Rivers’ maximum aggregate liability to you for all losses, damages and other amounts referred to in the above exclusions of liability under any cause of action referred to in the above exclusion of liability is limited to AUD50.00.
You agree to indemnify, defend and hold harmless Rivers from and against all losses, expenses, claims, proceedings and damages of every kind due to or arising out of any violation of these Terms, the rights of another party or any applicable law or arising out of any activity related to your account, by you or any other person accessing this website using your Internet account. The indemnity in this clause extends to and applies for the benefit of Rivers’ officers, directors, employees, agents, contractors, licensors and suppliers.
If you are allocated a password to access any part of this website, you are responsible for preventing the password being disclosed to any third party.
These Terms are governed by the law of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and its appellate courts.
Rivers may alter these Terms from time to time by posting the altered version on this website. You should visit the website regularly to keep up to date with any alterations. By continuing to use this website, you accept the Terms current at the time you access and use it.
I accept that by becoming a member of the Rivers mailing list and Rivers Rewards program, I will receive periodic notification via email, text messaging and or conventional post outlining news, offers and other information relevant to their products and services or third-party products and services. I understand that it is my right to unsubscribe at any time by forwarding a request via the website “unsubscribe” or via email, stating "unsubscribe" in the subject box. I understand that all requests for deletion will be processed within 14 days from request date.
For SMS opt-out, reply STOP to the text message you have received. Unless you choose to opt out for longer, the duration of the opt-out for SMS will be for 3 months.
I understand that the Rivers website use Terms and Conditions also apply to my use of the Rivers website and form part of the legal terms on which I use the website and participate in the Rivers Rewards program.
The welcome offer will only be issued once to any individual person and is redeemable once only. Not valid in conjunction with any other offer or voucher. Present the email in-store or enter the code that was received in the coupon field at online checkout. Offer only redeemable on full-price Rivers merchandise in a single transaction greater than $30 and is not transferable. Not redeemable for cash or credit. Non-refundable on returns. Rivers reserves the right to investigate any discrepancies in the use of this offer.
The following Terms & Conditions (Terms) are the complete terms of a legal agreement between you and Rivers in relation to the Rivers Loyalty Program. By submitting an Application or using the Rivers Loyalty Program, you acknowledge that you have read, understood and agreed to be bound by these Terms. These Terms will be binding on you upon acceptance of your Application by Rivers. If you do not agree to these Terms, please do not use the Rivers Loyalty Program.
The Rivers Loyalty Program is available only to natural persons who are Australian residents and aged 18 years or over. Participation is offered at the discretion of Rivers and Rivers has the right to accept or reject any Application at its sole discretion. You agree not to impersonate any other person or to use a false name or a name that you are not authorised to use when submitting an Application.
Within a reasonable time of Rivers accepting an Application, Members will be allocated a password to access their Account online at the Rivers Website (Member Password). Members may login to their Account to request a new password or create ID References at any time if they wish. Members are responsible for taking all necessary steps to prevent unauthorised disclosure of or access to their password.
Members are solely responsible for the actions of any person to whom they disclose their Member Password or any ID References. Members must notify Rivers immediately by email if they have any reason to believe that their Member Password or any ID References have become known to anyone else without their authorisation, or if their Member Password or ID References are being, or are likely to be, used in an unauthorised manner.
In such a case, Rivers will cancel the relevant Member Password or ID References and send the Member a new Member Password by email within a reasonable time of being notified. Members may then login to their Account to request a new password or create new ID References if they wish.
Members earn Loyalty Points on Eligible Transactions only. Members earn 1 Loyalty Point for every dollar spent on an Eligible Transaction. For the avoidance of doubt, Loyalty Points are earned only on dollars in full and not on parts of dollars spent. To earn Loyalty Points all Member and Rivers Loyalty information must be submitted as requested in the case of online purchases, prior to the completion of an Eligible Transaction.
Loyalty Points are earned only on the cash and gift voucher portions of any total payment made for an Eligible Transaction.
Loyalty Points are not earned on payments made by Rewards Voucher or any other promotional or other voucher or coupon. For example, an Eligible Transaction having a value of $20 will yield only 15 Loyalty Points where payment is made by a combination of $10 cash, $5 gift voucher and a $5 Reward Voucher or promotional coupon.
Loyalty Points are not earned on the purchase of gift vouchers. Rivers will use reasonable efforts to ensure that Loyalty Points are added to the Member’s Account immediately upon completion of the Eligible Transaction. However, Rivers is not liable for any delay. If a Member believes they have not been awarded the correct Loyalty Points in relation to an Eligible Transaction, the Member must notify Rivers via the Rivers Website and provide details of the sales receipt of the transaction to the reasonable satisfaction of Rivers within 30 days of the relevant transaction.
Rivers is under no obligation to award Loyalty Points claimed by a Member if the Member does not comply with this notice requirement. Loyalty Points and your rights under these Terms cannot be sold, transferred or assigned except as expressly permitted by these Terms. Loyalty Points are not property and have no cash or monetary value. Loyalty points are only redeemable for Reward Vouchers, as provided below.
Rivers may deduct from an Account any Loyalty Points that have been credited to the Account in error for any reason or which arose from conduct which is prohibited by these Terms without notice. All of the Member’s Loyalty Points will automatically and immediately expire if the Member does not purchase any products from a Rivers Outlet or from the Rivers online store available at the Rivers Website: (a) during the 12 month period immediately after the Effective Date; and then (b) during each rolling 12 month period after the Effective Date. For the purposes of this clause, a Member will not be considered to have purchased products if those products are subsequently returned by the Member for a refund during that 12 month period.
The total value of Reward Vouchers is calculated at $5 for every 100 Loyalty Points accumulated (or 5 cents for every Loyalty Point earned). Members are entitled to a Reward Voucher once they accumulate 100 Loyalty Points or more. Rivers will automatically issue a 1 x $5 Reward Voucher and deduct 100 Loyalty Points from the Member’s Account at the time of sale each time a purchase is made online via the Rivers Website using a Rivers Loyalty Login if the Member already has 100 or more Loyalty Points accrued in their Account before making the purchase, or the purchase takes the balance of the Member’s Loyalty Points to 100 or more.
In addition to the above Reward Voucher, if the relevant purchase is an Eligible Transaction that results in the Member having 100 Loyalty Points or more after deducting the Loyalty Points already attributed to the $5 Reward Voucher separately issued by Rivers under this section, Rivers will also automatically issue a cumulative Reward Voucher comprising a value of $5 for every remaining 100 Loyalty Points earned on the Eligible Transaction and debit the Member’s Account by the number of Loyalty Points corresponding to the value of the Reward Voucher.
For example: If a Member’s account balance is 50 Loyalty Points and that Member then spends $75 in one Eligible Transaction, the Member will be awarded 75 Loyalty Points on the Eligible Transaction (bringing their total balance to 125 Loyalty Points) and Rivers will automatically issue a $5 Reward Voucher and deduct 100 Loyalty Points from the Member’s Account, leaving a balance of 25 Loyalty Points.
If a Member’s Account balance is already 150 Loyalty Points before the Member makes a purchase and that Member then spends $200 in one Eligible Transaction, Rivers will automatically issue a $5 Reward Voucher on the balance of Loyalty Points already held by the Member before making the purchase (bringing their balance to 50 Loyalty Points), the Member will then be awarded 200 Loyalty Points on the Eligible Transaction (bringing their total balance to 250 Loyalty Points) and Rivers will also automatically issue a $10 Reward Voucher (being $5 for every remaining 100 points accumulated) on the Eligible Transaction. Rivers will then deduct from the Member’s Account 200 Loyalty Points, leaving a balance of 50 Loyalty Points.
Unless otherwise expressly provided in these Terms, Reward Vouchers are included with the products delivered in the case of purchases made via the Rivers Website.
Reward Vouchers may be subject to additional terms and conditions that appear on the Reward Voucher.
Only original Reward Vouchers issued by Rivers will be accepted for use. Rivers may refuse to redeem any Reward Voucher that has been mutilated, defaced or tampered with. You must not reproduce, copy, mutilate, deface or tamper with any Reward Voucher without Rivers’ express permission. Reward Vouchers are not valid if reproduced or copied unless expressly permitted by these Terms or any additional terms or conditions that apply to the specific Reward Voucher.
Certain products may not be eligible for purchase using a Reward Voucher from time to time. Such products will be clearly marked in store or may otherwise be specified in additional terms and conditions that apply to a specific Reward Voucher. Reward Vouchers cannot be used to purchase gift cards or other types of gift vouchers or coupons.
Unless otherwise specified in these Terms
If a Reward Voucher is greater than $15 and the transaction has a total value of less than the value of the Reward Voucher, a credit note will be issued for any remaining balance on the Reward Voucher of more than $5.
For any remaining balance on the Reward Voucher of less than $5, the balance of the Reward Voucher will be forfeited by the Member and cannot be redeemed at a later point in time. Return of Goods Rivers will deduct any Loyalty Points earned on an Eligible Transaction and cancel any corresponding Reward Voucher issued if products purchased as part of an Eligible Transaction are subsequently returned.
If the corresponding Reward Voucher is redeemed before return of the products purchased as part of the Eligible Transaction, the value of the Reward Voucher already redeemed will be deducted from the amount of the refund payable on return of the relevant products.
Subject to clause 5.1, a purchaser is entitled to a refund for any products returned under the terms of the Rivers Returns Policy, the purchaser will receive:
(a) a cash/credit refund (depending on the original mode of payment) for the portion of the purchase price paid by cash/credit and a Rivers Credit Note for the portion of the purchase price paid by Reward Voucher if the purchase was made by a combination of cash/credit and a Reward Voucher; or
(b) a Rivers Credit Note equal to the full amount of the purchase price paid if the purchase was made by redeeming a Reward Voucher only, unless a cash or credit refund for the full purchase price is required in either case under applicable law.
If Rivers accepts the return of any product on the basis that it is faulty and agrees to offer the purchaser a refund, the purchaser will receive:
(a) a Rivers Credit Note for the value paid if the product was purchased using only a Reward Voucher; or
(b) a Rivers Credit Note for the value of the Reward Voucher used and the remaining amount in the original tender (cash, credit card etc) used to pay for the product, if the product was purchased using a Reward Voucher as well as another tender.
The Rivers Returns Policy is incorporated into these Terms. However, this clause 5 takes precedence to the extent of any inconsistency with the Rivers Returns Policy. Variation and Termination Members may cancel their Account at any time by giving Rivers 14 days notice by email.
The balance of Loyalty Points accrued in a cancelled Account will be automatically and permanently forfeited upon expiry of the 14 days notice period. Rivers may vary these Terms at any time at its sole discretion by giving Members 14 days prior notice of the variation. Variations to these Terms may include changing the ratio of Loyalty Points earned for dollars spent, changing the ratio of Loyalty Points to be redeemed to the dollar value of Reward Voucher issues and setting or changing expiry dates for Loyalty Points or Reward Vouchers.
Rivers may terminate specific Accounts or the Rivers Loyalty Program in its entirety at any time at its sole discretion upon giving relevant Members 30 days prior notice. These Terms will continue to apply and all Loyalty Points and Reward Vouchers will remain valid during and until expiry of the 30 day notice period, unless they otherwise expire during that period in accordance with these Terms.
All Loyalty Points in respect of an Account or the Rivers Loyalty Program (as applicable) will be automatically cancelled and will no longer be valid upon expiry of the 30 day notice period.
Rivers may terminate your Account or any Reward Voucher issued to you immediately and without notice if Rivers reasonably believes that you have breached these Terms, become bankrupt or given Rivers misleading information or acted in a misleading, deceptive or fraudulent way in connection with the Rivers Loyalty Program. All applicable Loyalty Points and Reward Vouchers will be immediately cancelled and invalid if Rivers terminates your Account or any Reward Voucher as permitted by this clause.
Rivers may make special offers (including by offering different terms and conditions) to specific Members for any purpose at its sole discretion from time to time. To the extent legally permitted, Rivers excludes all conditions, warranties, guarantees, representations and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied in connection with the Rivers Loyalty Program (Warranties), other than those implied by statute which may not be legally excluded.
Any liability Rivers may have to any person under Warranties implied by statute or which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, the goods, at Rivers’ option. To the extent legally permitted, in no event will Rivers be liable to anyone for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if Rivers is expressly advised of the possibility of such damages.
This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and River’s maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to $5.00.
Rivers is not liable for any losses, expenses, claims, proceedings, damages or costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature (Losses) suffered by you or any other person directly or indirectly as a result of:
(a) use of a Rivers Loyalty, Reward Voucher, ID Reference or Member Password by any person (including by you, any Permitted User and any unauthorised use by any person);
(b) the issue of Reward Vouchers to Permitted Users;
(c) the loss of any Rivers Loyalty Reward Voucher, ID Reference or Member Password by any person (including you);
(d) cancellation, forfeiture or expiry of any Loyalty Points or Reward Voucher for any reason; or
(e) termination of your Account, any Reward Voucher or the Rivers Loyalty Program for any reason.
You indemnify, defend and hold harmless Rivers, its officers, directors, employees, agents, contractors, licensors, suppliers and related entities from and against all such Losses. Rivers will send all notices required by these Terms to the contact address or email notified by you in your Application. You must advise Rivers of any change of name, address or other details as soon as the change occurs. Rivers will not be responsible for any failure to notify you as a result of you failing to update your address or other contact details. You can edit or change your details by logging into your Account online at the Rivers Website. You may send any notices to Rivers required under these Terms.
You consent to receiving information from Rivers, including by email, text message, post or any other form of communication used by Rivers from time to time, relating to Rivers and third party products, services, special offers, news, discounts and other information relating to such products and services from time to time.
You may request to unsubscribe from receiving such information by forwarding an email request to Rivers or using the “unsubscribe” mechanism provided by Rivers at the time of supplying you the information. Rivers will use reasonable endeavours to process all “unsubscribe” requests within 14 days of the request.
Rivers’ rights under these Terms may be transferred or assigned by Rivers without your consent. New South Wales law applies to these Terms.
Please note rewards vouchers generated in store can currently not be used online. We apologise for the inconvenience.
These Voucher Terms set out the terms on which we issue discount or nominated value vouchers. They apply to physical vouchers and to voucher and discount codes we issue (Vouchers).
By applying for, or using a voucher, you consent to these Voucher Terms and any other voucher terms (specific Voucher Terms) printed on the voucher or listed on the website or email from us where the Voucher was offered.
1. Each voucher type is identified by a voucher code and has different requirements and rewards including specific Voucher Terms, in addition to these Voucher Terms. These Voucher Terms and all applicable specific Voucher Terms must be met to be eligible for the voucher and to receive the discount or offer covered by the voucher. The specific Voucher Terms override these Voucher Terms to the extent of any conflict. Examples of our current vouchers include Reward Vouchers, Privilege Vouchers, Anniversary Vouchers and Birthday Vouchers.
2. Voucher values or discount rates or amounts, as applicable, are as specified on the voucher. The maximum value of a Reward Voucher issued per transaction is $50. All value amounts are specified in Australian dollars. Vouchers with a face value can be redeemed in Australian dollars only.
3. There is a limit of one voucher per household per offer unless the Specific Voucher Terms expressly provide otherwise.
4. Vouchers are intended for single use only on a single order unless the specific Voucher Terms expressly provide otherwise.
5. Where a physical voucher is issued to you, only the original Voucher will be accepted for use. You may be required to collect the voucher from one of our stores. You must surrender the voucher when you use it unless the specific Voucher Terms expressly allow for multiple uses. You must not reproduce or copy the voucher and the voucher is not valid if reproduced or copied unless the specific Voucher Terms expressly provide otherwise, for example by allowing you to print the voucher from the relevant website or insert a voucher code.
6. Vouchers are applicable to valid direct debit and credit card purchases only. They cannot be used for lay-by purchases whether for a deposit or payment.
7. Vouchers are usable on our website or stores. Some vouchers may be limited to one specific site or channel – for example, a voucher may only be for use at a physical store or only for online use; please check the specific Voucher Terms. Reward Vouchers can be used in the issuing store on the day of issue and in other stores, or online, on the next business day, subject to expiry terms. Reward Vouchers issued with an online purchase will be sent electronically to the customer and can be used in stores or online on the next business day. Privilege, Anniversary and Birthday Vouchers that we email to you can be used online unless the applicable specific Voucher Terms state otherwise.
8. In the case of a multiple-item order, the value of the voucher is allocated to each item based on the proportion of the item's value to the total value of all items, excluding shipping, taxes and other charges.
9. Certain items may not be eligible for purchase using the voucher. These will be notified in the specific Voucher Terms. Generally, vouchers cannot be used to purchase gift cards.
10. A voucher cannot be used to pay for taxes, shipping and handling or other charges unless the specific Voucher Terms expressly provide otherwise. Any voucher offering free shipping applies only to shipping of products within the area we designate from time to time.
11. Some vouchers are subject to a minimum purchase requirement. Taxes, shipping and handling and other charges do not apply towards meeting the minimum purchase amount.
12. A particular voucher cannot be combined with any other offer or voucher in the same order unless the specific Voucher Terms expressly provide otherwise.
13. Each voucher (excluding a single use voucher, which expires on use) is valid for a limited time only and expires on the date specified in the specific Voucher Terms unless used or terminated earlier in accordance with these Voucher Terms. Most Reward Vouchers expire 60 days after issue.
14. Vouchers are not for resale and are not redeemable for cash. If the order value is lower than the voucher value, the remaining amount of the voucher value is lost.
15. Physical vouchers cannot be replaced if lost, stolen, mutilated, defaced, tampered with or deleted.
16. A voucher cannot be applied to orders already placed.
17. If a voucher is used and your entire order is cancelled or rejected, or if you return all items in your order, we will refund the actual amount paid subject to our applicable trading terms but the voucher will no longer be valid.
18. If a voucher is used and only part of your order is cancelled or rejected, or if you return only some of the items in your order, a partial voucher discount will still be applied to the remaining item(s) that are processed.
19. We may discontinue, cancel or refuse to issue or honour a specific voucher or voucher type at any time for any reason without notice. This may occur for a range of reasons including due to errors associated with issuing or processing the voucher or voucher type or because we consider that you or the voucher applicant have applied for or used the voucher improperly or outside its intended purpose or operation or in breach of these Voucher Terms including any specific Voucher Terms or because the voucher has been tampered with or altered.
20. These Voucher Terms cover only the voucher itself. Our specified trading terms also apply to your purchases of products or services using the voucher.
You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age. By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading. You agree to deal with us in good faith and in compliance with all applicable laws. We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.
You must register with our website to be able to make purchases from our online store. Once you submit an order, you cannot cancel it. All orders are subject to acceptance by us, at our discretion.
We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.
All prices are in Australian dollars. Prices include GST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable. All prices are subject to change without notice.
The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit or debit card on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by VISA, MasterCard and PayPal. Credit card details are processed using SSL 128-bit encryption and are not stored by us. Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.
All goods are offered for sale subject to available stock. If an item is out of stock, we will issue a credit to your credit card account in the amount charged. If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.
From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit or debit card charged. If your credit or debit card is charged for the purchase and we cancel the order, we will notify you and credit your credit or debit card account for the amount charged.
We ship within Australia and New Zealand only. We charge a fixed cost of $8.80 for deliveries within Australia (as varied from time to time and subject to a surcharge for large orders). We offer free shipping on orders over $80. For other destinations, shipping cost is determined by destination, weight and shipping method. To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment, or check out our delivery options page. It is your obligation to enter the correct delivery address details at the time of ordering. We are unable to deliver to a P.O. Box.
We use all reasonable efforts to dispatch orders within 5 business days of the purchase date. Most orders should arrive within 10 to 14 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive either by filling in our Contact Us Form or calling 1800 151 110 (within Australia). Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered.
We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order. You have the option to have your item delivered with or without a signature of receipt. If you choose to have the item delivered without a signature of receipt you are responsible for any loss or damage after delivery.
If you choose to sign for your item you will generally need to be available between 7.00am and 5:00pm to receive the delivery. You have the option to choose a different delivery address than your billing address. For example, you may want to use your work address for delivery if your employer’s workplace policies allow this. If you do not answer when the courier tries to deliver your order, the courier will generally leave a card. You must then contact the courier directly to arrange re-delivery. Without limitation, we are not liable for any loss or damage as a result of you failing to contact the courier within the time specified in any “article awaiting collection” notice left by the courier at the time of delivery.
From time to time, we may offer free shipping promotions or similar. During the stated period of the promotion, the express terms of any specific promotion override these Terms other than the Special Offers and Error sections. You must pay any return freight costs on change of mind purchases; however we will cover redelivery costs for exchanges for the first exchange. Faulty items will be replaced with the same item originally purchased where still available. For faulty items that cannot be replaced, a full refund will be offered; we will pay all freight charges on faulty items.
If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement.
Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.
Goods ordered by you remain our property until you pay for them in full.
To the extent legally permitted, we exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by us (Warranties), other than those implied by statute which may not be legally excluded. Any liability we may have to you under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again at our option.
In addition to your statutory rights, if you change your mind, we are happy to provide a refund, exchange or gift voucher within 30 days of purchase provided they are NOT final sale, unused condition, accompanied by original tags and a valid original receipt. For hygiene reasons, we are unable to exchange or refund earrings, underwear or swimwear.
All Final Sale items are non-refundable for change of mind, instore or online.
We will happily exchange or refund your item/s if it meets the above criteria and providing the following conditions have been met:
1. The items are returned within 30 days of the purchase date and the original sales receipt is present.
2. Items must be in original condition as purchased, with all labels/tickets attached. Garment must not have been worn.
Returns/exchanges can be sent to:
PO Box 27
NSW 1871 Australia
Please note customers are responsible for the cost of postage for all returns, with the exception of faulty products. If your product is faulty, please contact our Customer Care team to arrange a return in this instance.
Please see our returns page for more information.
PACKING PROBLEMS Please check your items against your receipt. If there are any discrepancies please contact our Customer Care team via this form or call our Customer Service line on 1800 151 110 as soon as possible and within 30 days of purchase date.
You can exchange or return your online order to either the online store or a physical Rivers store with the original receipt you receive in your parcel subject to the terms of this section. Goods bought at a physical store must be returned to a physical store and cannot be returned to our online store.
We do not offer refund or exchange for change of mind purchases on swimwear, underwear, cosmetics or pierced earrings.
To obtain a refund via the Rivers online store, please download the refund form and post the order back to us with the form. Promptly after we receive your return package your refund/exchange will be processed and new item sent back out to you (where available) or we will credit your credit card, excluding delivery charges (unless goods are faulty or not as ordered). You will be charged an additional fee for redelivery. Do not re-use our courier bag.
To the extent legally permitted, in no event will we be liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of goods or services via this website or the use of such goods or services by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and our maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to AUD$50.00.
You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, licensors and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to goods and services supplied by us.
You can contact us using any of the following methods:
By calling 1800 151 110 (Australia only) between 8.30am - 5pm Australian EST Monday to Friday, excluding public holidays.
By filling in our Contact Us form.
By mail addressed to
c/- Mosiac Brands
Ground Floor 61 Dunning Ave
Rosebery NSW 2018.
We may notify other addresses from time to time.
We may notify you by email, a general notice on this website or by other reliable methods to an address or using contact information previously provided by you.
You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms by events or causes beyond our reasonable control. We will endeavour to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.
These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.
We may alter these Terms from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to goods ordered via the website after the alteration takes effect.
These Terms are governed by the law of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and its appellate courts. The United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention 1980) does not apply.
Currently Rivers Gift Cards can only be purchased and redeemed in store. We apologise for any inconvenience and hope to bring them back online sooon.
*All Gift Cards purchased 6 months prior to 30th March 2018 are valid for 12 months from date of issue. Any Gift Cards purchased from the 31st March 2018 onwards will be valid for 3 years from date of issue. Gift Cards can be redeemed on the Rivers website and in Rivers stores only throughout Australia and New Zealand. Please ensure you purchase for the correct country in which the recipient will spend their card. Refunds are not available on this item.
$10 is the minimum value and $500 is the maximum Gift Card value a customer can purchase.
For any values over $500, a customer will need to receive a second card. A customer does not need to spend the full value of the card in one transaction. The remaining value is stored on the Gift Card.
Any remaining balance on the Gift Card cannot be redeemed for cash or refund.
A Gift Card cannot be topped up. Rivers Rewards points are not earned when a customer purchases a Gift Card.
Promotions, Coupons/Vouchers, Afterpay payments and Gift cards may not be used toward the purchase of a Gift Card.
*CLICK & COLLECT IS TEMPORARILY UNAVAILABLE*
Collection of Click & Collect orders is available from all Rivers stores in Australia only. Please note during major sales event and promotions Click & Collect may be temporarily unavailable.
Click & Collect orders under $50 will incur a $5 delivery free. Click & Collect orders above $50 are delivered free of charge.
The relevant Click & Collect store will contact you via email and SMS (where a mobile number has been provided) when your order is ready for collection.
Orders will generally be available for collection within 10-14 business days from the date that you place the order. In peak trading periods or where item/s in your order are not available and need to be sourced from another fulfilment location, this may result in delays in fulfilment. Rivers will notify you of the delays and discuss alternative arrangements.
Click & Collect orders cannot be modified or cancelled once your order has been confirmed. In this instance the order will be sent to your nominated store and then if required you will need to return it. All Click & Collect orders have the same returns policy.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 30 days of purchasing. Rivers will issue you with a full refund upon proof of purchase. You must provide a copy of the receipt or invoice for the purchased item (this is emailed to you as confirmation of your purchase).
Click & Collect orders must be collected within 14 days from the date you are notified by email or SMS that your order is ready for collection. If your order is not collected within this time, the relevant Click & Collect store has the right to allocate those goods to another customer and refund you. An administration fee may apply in the instance where you fail to collect your goods within the required time frame.
When collecting your goods at the Click & Collect store, you are required to supply a copy of your Click to Collect notification email with unique Pickup Code (printed or on your smart phone) and photo identification. If you are not personally available to collect the goods, you may appoint a representative.
The representative is required to supply a copy of your Click & Collect notification email with unique Pickup Code (printed or on their smart phone) and photo identification at the time of collection.
You agree that we will be entitled to rely on the representative's instructions as if they were your own. Rivers reserves the right to change or discontinue the Click & Collect service at any time, without notice.
All online exclusive deals are only available online and not in store. Deals are for a limited time only while stocks last.
You must not exploit the Rivers website. You will not: commit or encourage a criminal offense; transmit or distribute a virus of any type or commit "spam". Breaching this provision constitutes a criminal offense under the Computer Misuse Act 1990. Rivers will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack (DDoS), virus, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
At Rivers we're proud of our men's leather footwear and believe in its quality, which is why we are now offering a 2-year guarantee on all our men's leather footwear. This is our mark of confidence.
So if you purchase a pair of our men's leather footwear and are dissatisfied with their quality, and it's not just fair wear and tear, please return them to a Rivers store within 2-years of the original purchase date. We will be happy to offer a direct replacement if the item is in stock, or a replacement item to the same or lesser purchase value. All you need is your proof of purchase. The 2-year guarantee is applicable to men's full grain leather and nubuck footwear only. Suede footwear is not covered by this guarantee.
The 2-year guarantee covers the leather upper, sole unit, insole, zips, rip tape, eyelets and buckles only, and does not include the footwear's laces. Footwear must be taken back to a Rivers store within 2-years of the original purchase date for the guarantee to be valid and the customer must provide proof of purchase.
If purchased online from rivers.com.au it will need to be returned to a Rivers store within the 2-year guarantee period. Only the original receipt or invoice itemising the footwear purchased will be accepted as proof of purchase. On returning applicable footwear under this guarantee, the customer will be entitled to either a direct replacement of the original style, a replacement pair of leather shoes or boots to the same or lesser purchase value, or a refund for the amount originally paid for the footwear.
Any product being returned within this 2-year guarantee will be assessed for fair wear and tear. The guarantee will be null and void in the event the product is deemed to have been used in excessive circumstances.
Women's leather and suede shoes and boots are not covered by this 2-year guarantee. This guarantee does not affect your statutory rights.
This Agreement is a contract between you and Afterpay Pty Ltd ACN 169 342 947. Afterpay is only available on Rivers online purchases and can be returned Online or instore.
View our full returns policy here.
Please note that Afterpay refunds cannot be given at One Woman Stores.
View our full Afterpay terms and conditions here.
View Afterpay's full Help section here.